Terms of service
Last Updated: August 7, 2026
OVERVIEW
This website is operated by VIDOCAS TRADING CO., LIMITED under the Amiapaw brand. Throughout the site, the terms “Amiapaw,” “we,” “us,” and “our” refer to VIDOCAS TRADING CO., LIMITED.
Amiapaw offers this website, including all information, tools, products, and services available through this site, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our website, purchasing a product from us, or otherwise using our services, you agree to be bound by these Terms of Service (“Terms”).
These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use our services.
Any new features, products, or services added to the website will also be subject to these Terms.
We reserve the right to update or modify these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.
1. ONLINE STORE TERMS
By using this website, you represent that you are at least the age of majority in your state or place of residence, or that you are the age of majority and have given permission for any minor dependents under your supervision to use this website.
You may not use our products or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malicious code, or any other material that could damage or interfere with the operation or security of the website.
A violation of these Terms may result in suspension or termination of your access to our services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone where permitted by applicable law.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or services without our prior written permission.
Headings used in these Terms are provided for convenience only and do not limit or otherwise affect these Terms.
3. ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information presented on amiapaw.com is accurate and current.
However, product information, descriptions, images, specifications, availability, pricing, and other content may occasionally contain errors, inaccuracies, or omissions.
We reserve the right to correct errors, update information, or make changes at any time without prior notice where permitted by law.
Information provided on this website is for general informational purposes and should not be relied upon as the sole basis for making decisions where additional professional or technical advice may be appropriate.
4. PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through amiapaw.com.
Product availability may be limited and is subject to change without notice.
We make reasonable efforts to display product colors, dimensions, appearance, and other characteristics as accurately as possible. However, the appearance of products on your screen may vary depending on your device, display settings, lighting conditions, and other factors.
We reserve the right to:
- Limit the sale of products or services to any person, geographic region, or jurisdiction where permitted by law.
- Limit product quantities.
- Discontinue products or services.
- Modify product specifications, packaging, features, or designs when appropriate, provided that such changes do not materially reduce the functionality of products already purchased unless otherwise permitted by law.
All product descriptions and availability are subject to change without notice.
5. PRICING
Prices displayed on amiapaw.com are shown in the applicable currency for the selected market.
Prices, promotions, discounts, and offers may change without notice.
We reserve the right to correct pricing errors. If an error affects an order you have already placed, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the affected order.
Applicable taxes, shipping fees, and other charges, if any, will be shown during checkout before you complete your purchase.
6. ORDERS AND BILLING INFORMATION
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized payment activity, pricing errors, product availability issues, or violations of these Terms.
We may limit quantities purchased per person, household, account, payment method, billing address, shipping address, or order.
If we make a change to or cancel an order, we may attempt to notify you using the email address or other contact information provided at checkout.
You agree to provide current, complete, and accurate purchase and account information for all orders.
You are responsible for promptly updating your information when necessary so that we can complete transactions and contact you regarding your orders.
7. PAYMENT
Payment methods available to you will be displayed during checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us and our payment service providers to process the applicable charges.
Payment processing may be provided by third-party payment processors. Their services may be subject to additional terms and privacy policies.
8. SHIPPING AND DELIVERY
Shipping options, estimated delivery times, and applicable shipping charges will be displayed where available during checkout or described in our Shipping Policy.
Delivery estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.
Shipping delays may occur due to circumstances outside our reasonable control, including carrier delays, weather events, customs procedures, supply chain disruptions, or incorrect delivery information provided by the customer.
Customers are responsible for providing complete and accurate shipping information.
For additional information, please refer to our Shipping Policy.
9. RETURNS AND REFUNDS
Products purchased directly from amiapaw.com may be eligible for return in accordance with our Return & Refund Policy.
Our current policy generally allows eligible return requests within 30 days after delivery, subject to the conditions described in that policy.
Products purchased through Amazon or another third-party retailer are subject to the return and refund policies of the retailer from which they were purchased.
Please review our Return & Refund Policy before making a purchase.
10. PROMOTIONS AND DISCOUNTS
From time to time, Amiapaw may offer promotional codes, discounts, gifts, bundles, limited-time offers, or other promotions.
Promotions may be subject to additional terms and eligibility requirements.
Unless otherwise stated:
- Promotional offers cannot be redeemed for cash.
- Promotional codes cannot be combined with other offers.
- Promotions may have expiration dates or quantity limits.
- We reserve the right to modify, suspend, or cancel a promotion where reasonably necessary.
Any specific promotion terms presented at the time of the offer will apply in addition to these Terms.
11. OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to third-party tools, technologies, applications, or services that we do not directly control.
Your use of third-party services may be subject to the terms and privacy policies of those third parties.
To the extent permitted by applicable law, Amiapaw is not responsible for third-party services that are outside our control.
You should review the applicable third-party terms before using those services.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites, services, applications, or other resources.
Third-party websites are not controlled by Amiapaw, and we are not responsible for their content, accuracy, availability, privacy practices, or business practices.
Accessing third-party websites is at your own discretion.
Any purchases, transactions, or interactions with third parties are between you and the relevant third party.
13. USER CONTENT, REVIEWS, AND FEEDBACK
If you submit reviews, photographs, videos, comments, suggestions, ideas, feedback, or other content to Amiapaw, you represent that you have the right to provide that content.
You agree that your content will not:
- Violate the intellectual property rights of another person.
- Contain unlawful, abusive, defamatory, obscene, or misleading material
- Contain malicious software or harmful code.
- Violate applicable laws.
Unless otherwise agreed in writing, by submitting content to us, you grant Amiapaw a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, publish, and distribute that content for purposes related to our business, marketing, website, social media, and customer communications.
Where required by applicable law or platform rules, we will obtain any additional permissions required for commercial use.
We reserve the right to remove content that violates these Terms.
14. INTELLECTUAL PROPERTY
All content available through amiapaw.com, including trademarks, logos, product names, product designs, photographs, videos, graphics, text, website layouts, icons, software, and other materials, is owned by or licensed to Amiapaw or its applicable rights holders unless otherwise stated.
You may access and use the website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, sell, commercially exploit, or create derivative works from our content without prior written permission from the applicable rights holder.
15. PERSONAL INFORMATION
Your submission and our processing of personal information through the website are governed by our Privacy Policy.
Please review the Privacy Policy to understand how personal information is collected, used, disclosed, and protected.
16. PROHIBITED USES
You may not use the website or its content:
- For unlawful purposes.
- To solicit others to perform unlawful acts.
- To violate applicable laws, regulations, or intellectual property rights.
- To harass, abuse, intimidate, discriminate against, or harm another person.
- To submit false or misleading information.
- To upload viruses, malware, malicious code, or other harmful technology.
- To collect or track personal information about others without authorization.
- To spam, phish, scrape, crawl, or interfere with the operation of the website.
- To circumvent website security features.
- To engage in fraudulent transactions or payment activity.
We reserve the right to suspend or terminate access to the website for violations of this section.
17. DISCLAIMER OF WARRANTIES
We aim to provide reliable products and services, but except where expressly stated and to the extent permitted by applicable law, the website and services are provided on an “as available” basis.
We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.
Nothing in these Terms excludes any product warranties, consumer guarantees, or other rights that cannot legally be excluded.
Any specific product warranty provided by Amiapaw will be governed by the applicable warranty terms accompanying the product or published on our website.
18. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, VIDOCAS TRADING CO., LIMITED, Amiapaw, and their respective directors, officers, employees, affiliates, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from your use of the website or services.
This may include loss of profits, revenue, data, savings, or business opportunities where such exclusions are permitted by law.
Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law.
Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.
19. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless VIDOCAS TRADING CO., LIMITED and Amiapaw from claims, liabilities, damages, losses, and reasonable expenses arising from:
- Your material violation of these Terms.
- Your unlawful use of the website or services.
- Your infringement of third-party rights.
This section does not apply to the extent that a claim results from our own unlawful conduct or where such indemnification is prohibited by applicable law.
20. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue in full force and effect.
21. TERMINATION
These Terms remain effective unless terminated by you or us.
You may stop using our website and services at any time.
We may suspend or terminate access to the website where reasonably necessary due to violations of these Terms, fraudulent activity, security concerns, or other unlawful conduct.
Any provisions that by their nature should survive termination will remain effective after termination.
22. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies or notices posted on amiapaw.com, constitute the agreement between you and Amiapaw regarding your use of the website and services.
If any specific product, promotion, warranty, or service has additional terms, those additional terms will also apply to that product, promotion, warranty, or service.
23. CONSUMER RIGHTS
Nothing in these Terms is intended to restrict or waive any consumer protection rights that cannot legally be excluded, limited, or waived.
If applicable consumer protection laws provide you with rights that conflict with any provision of these Terms, those mandatory legal rights will prevail.
24. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, products, services, technology, legal requirements, or operating practices.
The updated version will be posted on this page and the “Last Updated” date will be revised accordingly.
Where required by law, we will provide additional notice of material changes.
25. CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Our contact information is:
VIDOCAS TRADING CO., LIMITED
UNIT E44, 7/F, PO SHAU CENTRE
115 HOW MING STREET
KWUN TONG, KL
support@amiapaw.com